TERMS & CONDITIONS

Terms and policies

All services, products, and purchases with Shape and Sculpt Body Skin are subject to our Terms and Conditions.

Bookings

Bookings can be made by calling or texting Shape and Sculpt Body Skin

– A reminder text message* will be sent 48 hours prior to your appointment asking for you to confirm your attendance.

*These are sent by a third party and are not guaranteed.

– Shape and Sculpt Body Skin may request photo identification prior to commencement of treatment. Refusal to show identification may result in your booking being cancelled and subject to the cancellation & non-attendance terms & conditions. If you are fraudulently attempting to use another individual’s account, law enforcement may be contacted.

Cancellations & Non-attendance

– New Clients should arrive 10 minutes ahead of schedule to complete required customer forms.

– Shape and Sculpt Body Skin requires at least 48 hours’ notice to be given for any appointment cancellation. All appointments must be confirmed and/or canceled by replying Yes or No to the reminder text message or by calling or texting your booked clinic.

– If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a $25 late cancellation/non-attendance fee, or 50% of the treatment cost depending on treatment type, and treatment time.

– Clients who do not attend or who cancel within 48 hours of the scheduled appointment time will forfeit their full booking deposit.

– Non attendance to a booked appointment will result in the session being forfeited if the session is part of a treatment package. Where the appointment is not part of a treatment package, a $25 no-show fee or 50% of the treatment cost, depending on treatment type will be applied to your account, which must be paid in full before future appointments can be booked and will be determined at the discretion of Shape and sculpt Body Skin.

– Bookings may only be rescheduled a maximum of 3 times before incurring a $30 Admin Fee.

Refunds

– Shape and Sculpt Body Skin Australia has a ‘no refund’ policy on purchases for simple change of mind or change of personal circumstances. No refunds will be provided for completed services.

– Refunds will be provided where required under the Australian Consumer Law.

– Refunds granted for any reason may incur a $50 admin fee.

– Deposits paid for cosmetic injectable treatments are non-refundable.

Sales & Promotions

– Sales & promotions are available at all Shape and Sculpt Body Skin unless otherwise specified.

– Promotion or sales pricing is for the specified treatments only.

– Promotional or sales pricing cannot be applied to existing bookings.

– New bookings must be made and pre-paid* during the promotional/sales period.

*Full pre-payment or deposit required will vary based on promotion.

– Treatment packages are for a single person only and cannot be split or transferred.

– All sales/promotions are available for a limited time only and subject to availability.

– All sales/promotions are subject to our standard terms & conditions below.

– Shape and Sculpt can terminate a promotion or sale at any time without notice.

– Shape and Sculpt reserves the right to refuse treatment to the client if they believe that the treatment is not suitable.

Payment

– Fees are due and payable in full on the day of the procedure.

– For in-clinic payments: Cash, EFTPOS, and Zip pay & AfterPay are available.

Pre-paid Treatments

Pre-paid treatments are not refundable and are not transferrable to other individuals or treatment sites.

– Any pre-paid appointment cancellations require 48 hours’ notice. If you do not attend or cancel a pre-paid appointment within 48 hours, the treatment will be forfeited, and we have the right to levy a $50 late cancellation/non-attendance fee.

– Pre-paid treatments expire two years after purchase.

– Cancelling unused packages or treatment series will result in the entire amount of the used sessions being charged. Shape and Sculpt Body Skin has the right to offer credit notes. There is a $50 administration fee. Treatments and services are not transferrable to other people. Refunds will be issued if required by Australian Consumer Law.

Deposits paid for cosmetic injectable treatments are non-refundable.

– All pre-paid treatments are subject to an expiry period of up to a maximum of 36 months, depending on package quantity, after which treatments will expire if unused.

Gift Vouchers

– Gift vouchers purchased in-store are redeemable at the issuing Shape and Sculpt Body Skin only.

– No change is given, however any unused value will be credited to your account.

– Gift vouchers are valid for 12 months from the date of purchase.

Consultation

– Shape and Sculpt Body Skin offers in-depth consultations prior to treatment to deem suitability.

– Shape and Sculpt Body Skin reserves the right to refuse treatment to the client if they believe that the treatment is not suitable.

Guarantees

– Due to the nature of the treatments offered by Shape and Sculpt Body Skin, individual results may vary, as does the level of aftercare taken by clients. The outcome of any procedure can be affected by this. Whilst every effort is taken to provide guidelines and to ensure the best possible result, we unfortunately cannot guarantee results from any treatment.

Treatment Reviews & Requests

– Shape and Sculpt Body Skin is only able to provide review on certain treatments and it is at the discretion of Shape and Sculpt Body Skin. Shape and Sculpt Body Skin does not provide reviews on cosmetic tattoo treatments.

– While we make every effort to accommodate requests for particular therapists or rooms to complete treatments, we do not guarantee requested therapist or room will be available to complete treatments, and treatments are required to be completed by the available room and therapist on duty.

– Refusal to complete a booked treatment based on the available room or therapist will result in the appointment being subject to our Cancellation and Non-attendance terms and conditions.

Minors & Companions

– Unless arranged prior, companions or drivers are not permitted in the treatment rooms during a consultation or procedure as it is distracting for both you and your aesthetician. They will be asked to wait in the waiting area. Treatments can last up to 2 hours and these requests are made so that you can fully relax and enjoy your treatment, whilst your aesthetician gives you her best and undivided attention.

Technical Faults

Shape and Sculpt Body Skin strives to give you with the greatest level of service and professionalism; but, owing to situations beyond our control, breakdowns in equipment may occur on occasion. If this happens, scheduled appointments may be pushed back, rescheduled, or cancelled with little warning.

– Shape and Sculpt Body Skin will rapidly correct any technical flaws. Before any treatments can begin, all equipment is thoroughly checked. Shape and Sculpt Body Skin appreciates the inconvenience that equipment failure can cause, and we will explore all treatment choices with you before requiring you to reschedule your visit.

Valuables

– Your personal belongings are solely your responsibility. Shape and Sculpt Body Skin is not liable for any lost, stolen, damaged, or misplaced personal items while you are attending our clinics.

These terms and conditions are subject to change without notice and apply to all previous and current Shape and Sculpt Body Skin services, products, and purchases.